Customer Returns and the Sassy Diva Guarantee:

A customer may return a ‘pre-stocked’ or ‘in-stock’ item within 7 days of delivery for a refund or exchange provided the item(s) meets with the criteria listed below. Reduced, Special Offer, Marketplace and sale items cannot be returned or refunded.

Under UK distance selling regulations of custom made products, our custom made items (which are items made to your specific requirements, size, colour etc) are not legally eligible for exchange or refund. Because of the timescales involved, you have 1 hour to cancel your order after placing it, if we do not receive a request to cancel your order within the first hour of placing it, we will assume that you wish to proceed with your order and your selected hair type will be made into the relevant extensions for you. As soon as we start the service, the cancellation rights will expire. Please see page 9 at the link below.


Exchanges or refunds for custom made items will only be considered if we have made an error. To submit your request for an exchange or refund - because the item is not to your specification, please contact us within 24 hours of receiving your custom made order, outlining the reason why.

Due to your computer screen settings, the colour of the hair does not qualify for an exchange or refund. Our colours are industry standard.

Please order carefully and double-check your order before submitting it to us. We can be contacted at anytime before you submit your order to help you make an informed decision on your purchase.

Returns & Exchanges Criteria For In stock Purchases (Not including 'Marketplace' sale items)

* All goods must be returned in the original condition they were received.

* Any goods returned outside the original condition will be reviewed by us to determine whether it is eligible for a partial refund, full refund or exchange as outlined in this section. A refund or exchange will not be provided for products returned in a used condition or that have been tampered with.

* Used condition and tampering includes but is not limited to: hair extensions that have

(i) been cut

(ii) been coloured, dyed, or permed

(iii) had heat applied for the purposes of straightening or curling

(iv) that have any damage inflicted as a result of tampering including traces of scents such as cigarette smoke or burning

(v) extensions that have been removed from the original packaging. While we appreciate any assurance they have not been used, these are hygienic goods and cannot be accepted back under such condition. Under the rules of distance selling, hair extensions are considered "for the supply of goods made to the consumer’s specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. We fully support and enforce this legislation when it comes to items removed from their packaging.

* If an item is determined to be used or tampered with, you will be notified via email within 7 days of its return. You will be granted the option to pay for its return to you. If you do not reply or refuse to make payment for its return to you, the item will be held for 30 days and then destroyed.

* Goods are not considered faulty if their condition deteriorates due to poor hair management or poor application of extensions.

* If goods are faulty or have been damaged in transit this must be reported within 2 days of receipt of delivery or they will not be accepted back for return.

* The buyer is responsible for all postage costs when returning items to us for refund or exchange. All items are dispatched from and must be returned to the address on the back of your package.

We ask that you contact us at info@sassy-diva.co.uk for specific returns instructions before posting your item to us.

We will certainly reimburse any 1st class recorded Royal Mail postage costs if the buyer is returning faulty goods or items that were delivered in error. Once the goods are returned to our premises you will receive either the refund or exchange as we have agreed and reimbursement of the type of postage costs to our business.

We will not accept liability for products lost or damaged during transit returned by you. We advise insuring all items returned to us and sending returns via recorded delivery. This service provides a tracking number should any delivery dispute arise. If a tracking number shows delivery of an item but our offices haven't received it, we reserve the right to contact Royal Mail (or other courier) to confirm the exact delivery address used. If the address is different to the one directed by Sassy Diva Hair & Beauty, no refund or exchange shall be given

* If you choose to send back your return or exchange via unrecorded post, we will not be held liable for any delay or loss. This is in accordance with UK legislation.

* All refunds will be actioned to the original payment method provided unless otherwise agreed between you and Sassy Diva Hair & Beauty.

* If a refund occurs after an exchange the cost of posting out the exchanged items will be deducted from your refund total.

* Any item returned that is determined to have been tampered or used will be offered to be returned to the customer. This return is at the customer’s expense.

* All returns must be received within 7 days of notifying us you would like an exchange or refund. It is up to the discretion of the directors to allow returns outside of this time period.

Sassy Diva Hair & Beauty reserves the right to deduct postage costs from any refund amount for goods returned outside the time frames required by the rules of distance selling.


Privacy Statement:


When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.



How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@sassy-diva.co.uk



We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.



In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at theteam@sassydivahairandbeauty.co.uk

Terms & Conditions

Sassy Diva Hair & Beauty®:

This website is owned and managed by Sassy Diva Hair & Beauty.

By using this website and our services you (user/customer) agree to be bound by the terms and conditions listed below and throughout the website. We (Sassy Diva Hair & Beauty® reserve the right to amend these Terms & Conditions at anytime without notice so we encourage customers and users to regularly check for updates. These Terms & Conditions constitute our conditions of sale.

We encourage you to email us directly at info@sassy-diva.co.uk if you have any questions regarding these Terms & Conditions.

Code of Conduct

Our team will always treat customer communication with politeness, kindness and honesty. In support of this, we will not offer any response to rude or aggressive communication.

Customer Information & Privacy Policy

We may from time to time use automatically retrieved information from anonymous sources to update the content and/or operation of our website. In addition, we may from time to time use your name and positive comments or reviews submitted by you through the website and emails to us.

We may use technology to aid the processing of your order and/or track the browsing patterns of our site visitors which can include “cookies” which would be temporarily stored on your computer during the order process. Information collected in this way can't be used to identify you unless you modify your internet browser settings.

If you have any difficulty ordering from our website after making modifications to your online security settings please contact us.

We will only use information collected about you lawfully and in accordance with the Data Protection Act (1998). We will not share any of your information with any 3rd party without first obtaining your consent or unless required under law. Under no circumstances will Sassy Diva Hair & Beauty sell or donate your information to any 3rd party.

If you have subscribed to receive notifications and information from us directly, you may cancel these subscriptions at any time by notifying us by email that you no longer wish to receive such communication. You may also request at any time that we delete your account details and we will do so in accordance with the Data Protection Act.


You are allowed to cancel your order within 1 hour of placing your order for a full refund. If the product has already been posted to you when you request a cancellation you will be required to return it at your expense in accordance with our customer returns policy before you are granted a refund. We ask that you contact us at info@sassy-diva.co.uk  for specific returns instructions before posting your item to us.

Delivery of products, associated costs and timelines

Delivery prices for orders to the UK and international are charged by the weight and value of the order. Prices may vary due to international destination of the order. We ensure that all orders placed are dispatched to customers within the timescale outlined in delivery timetable, depending on stock availability and final destination.

The majority of our orders are sent via Royal Mail and we track every order. In certain cases we may use Royal Mail Next Day Special Delivery if requested by you, the standard fee for this will be applicable and you will be advised at the time of purchase.

International orders (outside the UK) may attract custom and duties which are payable by the customer in accordance with the rules and regulation of your country. We shall not be liable for any customs or duty charges.

1) Lost or delayed parcels

Once we have dispatched your items it is the responsibility of the courier or postal service to deliver. We ask that our UK customers allow a maximum of 10-15 working days for the delivery items due to unforeseen circumstances such as strike action or chronic weather conditions.

We do not consider items to be “lost in transit” until a certain amount of time has passed in accordance with the independent regulations of the courier or postal service. Please ensure your delivery address is correct when placing your order. If you provide an incorrect delivery address and your item cannot be delivered it may get lost in the postal system if this happens because the wrong address was supplied we cannot be held responsible for the loss or delayed return of your package.

2) Items Returned To Sender

If we post your item to your nominated delivery address and it is returned to sender we will contact you upon its return to us. We can re-attempt to deliver for an extra delivery cost.

Christmas, Holidays, Bank Holidays - Delayed parcels

Once we have dispatched your items it is the responsibility of the courier or postal service to deliver. We ask that our UK customers allow extra time for the delivery items due to unforeseen circumstances such as peak season delays, strike action or chronic weather conditions.

We shall not be held responsible for any delays due to weather conditions or the typical increase in traffic during the holiday seasons.

If you have any concerns please contact us directly.

Disclaimer - Warranties

Unless expressly stated to the contrary, the fullest extent permitted by law, our website, its content providers, advertisers or linked sites shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failure of this web site or the linked sites, even if Sassy Diva Hair & Beauty® had been advised of the possibility of such damages and irrespective of whether such damages arise in contract, tort, equity, restitution, by statute, at common law or otherwise. You have read this disclaimer and agree to it on the basis that you agree it is reasonable.

E-tail of Products and Services

By making a request or order you are offering to purchase a product which we will accept to sell to you in accordance with these Terms and Conditions. All requests are subject to availability and confirmation of the order price by us. Dispatch times may vary according to the availability and any guarantee warranties or representations made as to delivery times are limited to the rules of the postal service we choose. We are not responsible for any delay due to postal strikes, weather conditions or similar circumstances beyond our immediate control.

We are entitled to refuse any request made by you. If your order is accepted we will inform you by emailing you or by telephone call.

When making a request you undertake that all details you provide to us requesting goods or services or bids made at auction are true and accurate, that you are an authorised user of the credit or debit card used to make your request or bid and that there are sufficient funds to cover the cost of goods, service or bid. It is your responsibility to inform us of any change to these details as soon as possible.

All prices are subject to changes without notice.

Entire agreement

These Terms & Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Sassy Diva Hair & Beauty™. Any waiver of any provision of these Terms & Conditions will be effective only if in writing and signed by a partner of Sassy Diva Hair & Beauty™.





Hair Products

Sassy Diva Hair & Beauty™ is not responsible for the way in which you use any product you purchase from our business. We do not accept responsibility if any hair is installed or cared for incorrectly. This includes damage due to colour treatments, cutting, any other purpose or if any products damage your hair or skin.

Hair Care & Hair Installation

Sassy Diva Hair & Beauty™ is not responsible for the costs or methods you choose to install and care for your new products.


These Terms & Conditions are governed by the Laws of England and any arising disputes resulting from the use of our website or services shall be dealt with in the English courts. These terms and conditions are to be construed in accordance with the laws of England and irrespective of your place of domicile.

Any dispute in any way referable to the content of this site whether in respect of its trademarks, or image content shall be resolved exclusively by arbitration. The terms of which are to be agreed between Sassy Diva Hair & Beauty™ and yourself and provide no right or recourse to any relief of the UK courts whether interim or otherwise and that by accessing this site you waive your right for all time to such right.

Limitation of Liability

Sassy Diva Hair & Beauty, its partners or affiliates or any party involved in creating, producing or delivering our services, or any website linked to our site or services, shall not be liable in any manner whatsoever for any direct, incidental, consequential, indirect, special or punitive damages arising out of your access, use or inability to use this service or any site linked to this service or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure.

We shall also not be liable for any damages or losses arising in contract, tort or otherwise: including lost profits, loss of business, or date: business interruption, damages and/or other consequential losses that result from your use of or inability to use the service and/or from any action taken by you as a direct result of using material provided on Sassy Diva Hair & Beauty™ website. This includes sites accessed through links from the Sassy Diva Hair & Beauty™ website.


Payment & Currencies

Upon checkout a breakdown of all fees will be shown including postage costs in GBP. While the content of your cart may be displayed in the currency you have selected, you will checkout using GBP at the most current exchange rate. We use a standard currency converter. Your own bank's exchange rate may vary slightly which is why we can only determine the GBP exchange rate at the point of purchase.

We accept most major credit & debit cards. Card payments are processed using the payment gateway PayPal.

Under no circumstances will we ask you to send us credit card information via email or post. Unless previously agreed, please do not send cash, cheques, money orders or credit card information via the post to us. We do not accept this as a payment method and all non-cash will be destroyed. Any monies posted will be donated to charity.


You will not: commit or encourage a criminal offence, send or receive any material which is any way offensive or obscene, or in breach of confidence, privacy or any other rights; act contrary to contrary to the acceptable use polices of any linked sites or community standard generally: transmit or distribute a virus; hack into any aspect of our services; corrupt data; cause annoyance to others users of our site or services; infringe upon the right of any other person’s trademarks or other proprietary rights; send any unsolicited advertising or other promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through our website.

Sassy Diva Hair & Beauty reserves the right to void any transaction. Any voided transaction will have funds returned to the original credit or debit card within 5 business days or at the discretion of the merchant facility.

Sassy Diva Hair & Beauty works actively with local law enforcement to prevent online fraud. Any customer suspected of committing a fraudulent transaction will have their registered details provided to national and international police.

Sassy Diva Hair & Beauty may at any time terminate or suspend any part of our services without notice.


Variation of Content

Sassy Diva Hair & Beauty shall have the right and absolute discretion at any time and without notice to amend, remove or vary any of the content supplied in connection with our services or which appears on any page of the Sassy Diva Hair & Beauty website.

VAT & Customs

The buyer is solely responsible for any import fees, taxes or other charges applied specifically within their country or state. VAT will be changed in accordance with any increase or decrease directed by the UK government and legislative bodies.



Sassy Diva Hair & Beauty

Brand Name Disclaimer:

Sassy Diva Hair and Beauty is privately owned company in the UK.  We are not a part of any other company that uses the word 'Sassy' or ‘Diva’ in their brand name.